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Checking Your Identity

The California LifeLine Program checks the personal identification (PI) information that applicants and participants submit to the California LifeLine Administrator to find out if the submitted PI information matches a person’s identity. Individuals can be punished for giving false information on their application or renewal forms to get the discounts.

When the California LifeLine Administrator is unable to authenticate the submitted PI information, the California LifeLine Program requires the applicant or participant to submit additional documentation such as the ID Authentication Form and a copy of one or more of the acceptable types of identification documents.

The consumer must submit to the California LifeLine Administrator both the completed and signed ID Authentication Form and the COPY of identification documentation by the due date indicated on the form.

The identification document must include a photo, match at least two personal information factors (e.g., name, service address, date of birth, and last four of the social security number), which are already provided by the consumer to the California LifeLine Administrator, be current, be legible, and be one of the types of identification documents listed below.

The acceptable types of identification documents are:

  • U.S. Driver License
  • Certificate of U.S. Citizenship
  • Certificate of Naturalization or Citizenship
  • U.S. Passport/U.S. Territory Passport
  • Foreign Passport
  • U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID
  • U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel)
  • Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve)
  • Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID
  • Northern Mariana Card
  • Permanent Resident Card
  • Permanent Resident Alien Card
  • Permanent Resident Re-Entry Permit
  • Temporary Resident Identification Card
  • Employment Authorization Card
  • Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions)


The California LifeLine Administrator must be able to properly authenticate an applicant’s or participant’s identity. If the applicant or participant fails the ID Check, then the California LifeLine Administrator will NOT approve enrollment into the California LifeLine Program.

Please note that only those acceptable types of IDs issued by an official government agency would be permitted by the California LifeLine Administrator (except military ID and Tribal-issued ID).

The following types of identification documents that are issued by any government agency or entity are NOT ACCEPTABLE:

  • Prison IDs
  • Employee IDs
  • School IDs


The California LifeLine Administrator denies participation into the program if the consumer fails to pass the ID Check. A consumer may fail the ID Check for the following reasons:

  1. inability to prove the consumer’s identity using the information already provided to the California LifeLine Administrator;
  2. the identification document does not match the consumer;
  3. the identification document provided by the consumer is not listed under the acceptable types of identification documents; and
  4. the California LifeLine Administrator does not have evidence that the ID Authentication Form and the identification document were submitted.


The California LifeLine Administrator will mail its eligibility decision to the applicant or participant.


ONLY ONE CALIFORNIA LIFELINE DISCOUNTED SERVICE PER HOUSEHOLD IS ALLOWED                                        

It is important to remember that only one California LifeLine discounted phone service per household is allowed. The California LifeLine discounts can only be for the individual’s primary residence. An individual can only have one primary residence.

Each household must choose to get the discount either on a home phone or on a cell phone, but not on both. Households cannot get the discount from multiple phone companies. Households that do not follow the one discounted service per household rule will lose their discounts, and may be prosecuted by the U.S. government. Receiving multiple discounted phone services violates the program’s rules.

Penalties for violating the California LifeLine Program’s rules can include imprisonment, losing the discounts, monetary fines, and being banned from the California LifeLine Program. The California LifeLine Program can also seek repayment of the discounts that should not have been received from the program.